Refund policy

30-Day Returns

You may return a product within 30 days of the delivery date for a refund.

Eligibility

To qualify for a return, the item must be:

•         Unused and not assembled for use, or disassembled to its original condition

•         Free of damage, scratches, stains or alterations made after delivery

•         Returned with all hardware, leveling feet and original packaging or crate where possible

Items that show use, damage caused after delivery, or missing parts cannot be accepted for a full refund.

How to Start a Return

1.       Email info@kbfabservices.com within 30 days of delivery with your order number and the item you want to return.

2.       We reply with return instructions and the return address. Please do not send items back without contacting us first; unannounced returns may be delayed.

3.       Pack the item securely, ideally in its original crate, and ship it using a trackable method.

Return Shipping Costs

•         Damaged, defective or incorrect items: KB Fab Services pays for return shipping. We send a prepaid label or arrange carrier pickup.

•         All other returns (change of mind, wrong size ordered): The customer pays return shipping. Original shipping charges, if any were paid, are not refunded.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, email us within 7 days of delivery with photos of the product, the crate and the shipping label. We will offer a replacement, repair parts or a full refund, including shipping.

Refunds

Once we receive and inspect the returned item, we email you to confirm approval. Approved refunds go back to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

To exchange for a different finish or size, return the original item under this policy and place a new order.

Contact

KB Fab Services · 5727 Clyattville-Nankin Rd, Valdosta, GA 31601 · +1 229-560-1281 · info@kbfabservices.com